20 Years By Your Side

For the last 20 years we have been by the side of people across Dorset and Somerset and you have been with us all the way. We have been tasked to thousands of missions and have helped to save so many lives. During this time, our service has been able to improve and enhance beyond recognition; none of this would have been possible without your support!

The need for our service is rising year on year; we must make sure we continue to be there for the next 20 years and beyond. Your support is vital; we simply can’t do this without you!

We would love you to join us today and support our '20 Years By Your Side' Campaign!

Your donations and brilliant fundraising really do make a difference to patients' lives, thank you!

When our team receive a call from the Helicopter Emergency Medical Service (HEMS) desk, the dispatcher will explain the nature of the incident (as it has been reported) and provide a grid reference to follow. This is then entered into a tablet and automatically forwarded on to the pilot’s tablet on the aircraft.

By day, all the pilot needs is a location as long as the weather is fine and there are no hazards en-route. This means that immediately after the call from the HEMS desk, the pilot can go and start up the aircraft while the clinicians gather further information. The time between receiving the call and Pegasus lifting is approximately four minutes.

By night, our operating procedures are slightly different as the crew need to take more time planning a mission before they depart (this is described within Night Hems).

NEXT: In flight