With our patients spread widely across the two counties and limited road networks in place, we decided to create two part-time Patient and Family Liaison Clinician roles where one would focus on the north and one on the south.  

Their aims are to build and enhance relationships with the respective hospitals, provide support to patients who have been treated by our Critical Care Team to help make sense of their life experiences, answer patients’ questions about their pre-hospital careprovide links with patient support services and other charities that are aligned with the patient’s conditions, and encourage peer support links with other similarly injured patients. This innovative approach is a new development within the South West region.

Jo has been nursing in the Wessex area for 12 years. Her career started in Poole Emergency Department where she worked for three years in the fast-paced acute environment. From there she moved to Southampton Hospital Paediatric Intensive Care (PICU) in 2010. There, her job involved caring for critically ill patients and their families; supporting families through some of their darkest times, along with sharing in celebration of success against all odds. While Jo remains working at Southampton, she will spend half of her time working alongside Kirsty, providing support to families and patients who have been cared for by the DSAA Critical Care Team.
Kirsty has 11 years of clinical nursing experience within the Emergency and Critical Care sector. She has worked in a variety of hospitals including Bristol Royal Infirmary, Yeovil Hospital and Dorset County Hospital. Over the years, Kirsty has followed many patients through their critical care and rehabilitation journey. She feels very privileged to have been appointed in this new role alongside Jo. After her first few months, Kirsty looks back at her and Jo's time with DSAA so far.

Can we help?

If you or a loved one has needed the help of Dorset and Somerset Air Ambulance and you wish to contact our Patient and Family Liaison Service, please email: [email protected]