By purchasing merchandise through our online shop, you are deemed to have accepted and agreed to the terms and conditions laid out below. These are the terms and conditions upon which you are buying your goods from Dorset and Somerset Air Ambulance. Please read them carefully before submitting your order.

General Terms

  1. This contract is governed by English Law.
  2. If you have any questions, please contact us by email [email protected] or telephone us on 01823 669604.
  3. Dorset and Somerset Air Ambulance reserves the right to use the funds from the sale of merchandise where they are most needed to continue to support its charitable objectives.
  4. You are solely responsible for the accuracy of your order, including the accuracy of the text, contact details and delivery information submitted. Dorset and Somerset Air Ambulance cannot accept responsibility for orders that have not been delivered as a result of incorrect details nor can we accept responsibility for spelling mistakes. Please check your order carefully before submission.
  5. You agree to remain bound by these terms and conditions (as amended from time to time) for as long as you wish to use our site.
  6. Except for our trustees, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
  7. We use your personal information in accordance with our Privacy Policy. Please take time to read this as it contains important terms which apply to you. These terms and conditions do not, in any way, affect your statutory rights.


  1. We will take all reasonable care to ensure that all details, images, descriptions and prices of the merchandise are accurate and correct at the time of their entry and upload onto our website.
  2. We reserve the right to refuse orders where information has been uploaded incorrectly, including prices and merchandise descriptions.
  3. All merchandise sizes and weights are approximate and are for guidance only.
  4. Dorset and Somerset Air Ambulance reserves the right to change the specification of merchandise featured on the website.
  5. Supplies of merchandise are subject to availability. If we are unable to fulfil your order our Administration Team will contact you to discuss the provision of a substitute item or to process a refund.

Postage & Packaging

  1. Postage and packaging will be an additional charge added to the value of your order.
  2. All merchandise prices shown on the shop are the set retail price (inclusive of VAT). They do not include postage and packing. Postage and packaging prices will need be added at the checkout stage of your transaction.
  3. Your order will usually be delivered within seven working days; however, please allow 14 days.


  1. Your card payments are always secure. Credit and debit card details are handled via Stripe card payment services who process all transactions on our behalf.
  2. Where payment is by credit/debit card the person ordering must be the credit/debit cardholder or have the cardholder's permission. Should the cardholder deny that permission was granted, you may be subject to legal action.


  1. If you are not satisfied with any item for any reason, please refer to our returns policy.
  2. If you would like to return an unwanted item, please be advised that we will only be able to offer a refund to the individual who purchased the item. If you would like to exchange the unwanted item, we will be obliged to notify the purchaser.


  1. Your right to cancel starts when you place your order and ends 14 days from the day you receive your goods.