The Charity is committed to ensuring that the raffle is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its members.

The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

Preventing gambling from being a source of crime and disorder.

 When an individual takes part in the raffle, we will check that:

  • The individual is aged 18 or over.
  • The individual is resident in the UK.
  • The Charity retains the right to cancel any membership should they suspect criminal activity.
  • The Charity will ensure their staff are trained to detect and how to report potential money laundering threats. They are all issued with Proceeds of Crime Act 2002 leaflet and examples of money laundering.

Ensuring that gambling is conducted in a fair and open way.

The Charity will ensure that:

  • Players have access to clear information on matters such as the rules of the raffle, the prizes that are available and the chances of winning are equal to all participants.
  • The rules are fair.
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public.

Protecting children and other vulnerable persons from being harmed or exploited by gambling.

The Charity will use its best endeavours to address the following issues:

Age Verification Policy

It is an offence for persons under the age of 18 to play the raffle.

The Charity will ensure our staff are trained to be aware of their responsibilities for preventing underage gambling and for returning stakes and not paying prizes to underage customers.

We will make every effort to check our database to ensure persons are above the legal age limit and ensure that all persons under 18 years of age are excluded from any raffle mailing.

Examples of acceptable identification for age verification purposes include:

  • Passport
  • Driving Licence
  • Official Student Card

Protecting vulnerable persons

The Charity will ensure its staff are trained to detect vulnerability in raffle players and politely decline offers of support from such individuals. People particularly at risk include the elderly, mentally disabled and those under the influence of drugs or alcohol.

If a request to cease mailing raffle packs is received from a vulnerable person’s carer, we will remove their details from our mailing database immediately.

Gambling Limits

The Charity may impose limits on the value of entries into a raffle that can be purchased by an individual to 10 books.

If our staff have a concern that a customer’s behaviour may indicate problem gambling, they will be trained to report the matter to the responsible person or suitably appointed person for the raffle. The customer will be called to discuss the matter, including the help that is available for problem gamblers.

In severe cases, consideration may be given to barring the customer from participating in the lottery.


The Charity will take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.

A customer who has made contact to request self-exclusion will be refused service and prevented from gambling with any lottery administered by The Charity.

A request for self-exclusion will be available with immediate effect and with no “cooling off” period.

During this period, we will take all reasonable steps to ensure that the individual does not try and play any lotteries administered by The Charity and to prevent any marketing material being sent to them.

We will remove name and details of a self-excluded person from any marketing databases and otherwise flag them as an individual to whom marketing material must not be sent within two days of having received the completed self-exclusion notification.

An individual when requesting self-exclusion will be informed as to what self-exclusion is and will be provided information on gambling support agencies.

The main being: or telephone 0808 8020 133

After the self-exclusion period ends, if the individual wishes to recommence participating in any of the lotteries promoted by us, he or she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in any lottery administered by the charity.

The individual must be the one to take positive action to gamble again and no contact will be made by the charity until contact has been made by that individual.

For our complaint and dispute procedures, please view our Complaints Policy HERE.

Terms and Conditions

  1. These Terms and Conditions are the rules of the Dorset & Somerset Air Ambulance (herein known as the “Charity”) raffle. By joining and playing the draw, the entrant is bound by these rules. You may not accept all or any part of these rules, and your participation in the raffle will be cancelled if you reject any or part of the following.
  2. The Charity runs a raffle on behalf of the Charity with the sole beneficiary after prizes and expenses being the Charity. The raffle is licensed and regulated by the Gambling Commission under the Gambling Act 2005; Licence No. 000-004838-N-100338-013 in accordance with the Gambling Act 2005.

  3. The Charity wishes to conduct its raffle in a fair and socially responsible way, and to endorse responsible gambling. We will review the terms and conditions six monthly as well as updating them as required by law from time to time.

  4. The responsible person is Caroline Guy who may be contacted at the address at the end of this document.

  5. Entry is open to all residents of the UK excluding the responsible person named above or anyone involved in the administration of the raffle.

  6. Entries must be from players aged 18 years old or over. No person under this age is allowed by law to enter the Dorset & Somerset Air Ambulance raffle. The Charity will, where appropriate, carry out checks to verify this requirement, including seeking confirmation from relevant agencies that can provide such information if necessary.

  7. Should a prize winner be found to be under the age of 18 we will refund their money and withhold the prize, additionally the charity reserves the right to reclaim any prizes issued in error.

  8. Each year the Grand Summer Draw will take place on the first Thursday after 1st July and the Grand Christmas draw will take place on the last Thursday before Christmas Eve.

  9. The Charity reserves the right to postpone the raffle draw for a period of no longer than 14 days. Details of any postponement will appear on the charity website

  10. We will keep a record of all tickets that have been distributed.

  11. There is a restriction in place on the number of raffle books that can be allocated to an individual. The maximum is 10 raffle books per person.

  12. The cost of each ticket and entry is £1. Only tickets where the fee has been paid before the commencement of the raffle will be eligible and have equal chance to win a prize.

  13. The Charity is not liable for any lost, stolen, or delayed entries due to post or for any delay in bank payments. Any tickets received after the closing date will be entered in the next available draw.

  14. The Charity reserves the right (without giving any reason or notice) to cancel or refuse entry to the raffle.

  15. The raffle draw will be conducted at the Charity’s premises using a Random Number Generator and will be witnessed by two people. The results of the draw are final.

  16. The winning numbers will be published on the charity website no later than 5 working days after the draw has taken place. To request a list of winners please contact the responsible person named at the end of this document.

  17. Winners will receive their prizes by bank transfer no later than ten working days after the draw has taken place. Winners do not have to make a claim and all prizes will be paid automatically. Winners will be notified by telephone where a telephone number is available, and all winners will subsequently be notified by post.

  18. Any uncashed or unclaimed prizes will be deemed as a donation to the Charity after the period of six months.

  19. All participants in the raffle are responsible for providing the charity with up-to-date contact details. The charity will not be liable for any loss incurred by the entrant caused by the failure of the entrant to inform the charity of any changes to their details.

  20. If we are notified that a participant in the raffle is deceased, the charity will use all reasonable efforts to contact the personal representatives or executors of the entrant to establish their wishes in relation to any unclaimed prizes. If the charity is not able to contact the personal representatives or executors of the entrant, it may at its discretion, return the funds to the bank account registered to the entrant on our database. If the charity is not able to return the funds to that account, it will hold the funds for six months from the date we became aware the entrant was deceased. After this time, the funds will be deemed a donation to the charity.

    The personal representatives or executors of the deceased may contact the Charity to claim the funds at any time during the six-month period and, as long as they can provide any information the charity reasonably requires, the Charity will credit the funds to the Estate. No interest will be payable in respect of these monies.

  21. The Charity will comply with all Data Protection Act 2018 requirements to protect your personal data. Any individual has the right to request information held about them. To gain access to this information, please contact the responsible person for the lottery at the end of this document.

  22. All monies received as advanced payments will be held in a ring-fenced bank account prior to each draw being made and will not be applied to any other use than that of funding entries into the draw prior to the draw. In the event of the society becoming insolvent no guarantee is implied or given that refunds will be made. This covers the ‘Basic’ Risk rating as identified by the Gambling Commission. Further information can be found at

  23. Members wishing to self-exclude from any future raffle draws can do so by contacting the Raffle Office on 01202 849530. Further information and a self-exclusion request form can be found on the charity website .

  24. The Charity reserves the right to make changes to these rules and will publish any changes 28 days in advance on the charity website, as required by law.

  25. This raffle is subject to the laws of England and the jurisdiction of the English courts.

  26. For our complaint and dispute procedures, please view our Complaints Policy HERE.

Responsible Person: Caroline Guy


Dorset & Somerset Air Ambulance

Unit 3 Brook Road Industrial Estate



BH21 2BH

Tel:  01202 849530

Email:  [email protected]