Lottery Raffle Terms and Conditions Introduction The Charity is committed to ensuring that the raffle is operated in a secure, fair and socially responsible way and to endorsing responsible gambling. The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives: Preventing gambling from being a source of crime and disorder. When an individual joins the raffle, we will check that: The individual is aged 16 or over. The individual is resident in the UK. The Charity retains the right to cancel any tickets should they suspect criminal activity. The Charity will ensure their staff are trained to detect and how to report potential money laundering threats. They are all issued with Proceeds of Crime Act 2002 leaflet and examples of money laundering. Ensuring that gambling is conducted in a fair and open way. The Charity will ensure that: Players have access to clear information on matters such as the rules of the raffle, the prizes that are available and the chances of winning are equal to all participants. The rules are fair. Any advertising and promotional material is clear and not misleading. The results are made public. Protecting children and other vulnerable persons from being harmed or exploited by gambling. Entries must be from players aged 16 years old or over. No person under this age is allowed by law to enter the Dorset and Somerset Air Ambulance Raffle. We will make every effort to check our database to ensure persons are above the legal age limit and ensure that all persons under 16 years of age are excluded from any raffle mailing. Any person who has entered the Dorset and Somerset Air Ambulance Raffle who is under 16 years old will automatically forfeit any prize and will be excluded from future entries. If a child under 16 years old is found to have participated in a raffle after the raffle draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them. Protecting vulnerable persons The Charity will ensure its staff are trained to detect vulnerability in potential customers and politely decline offers of support from such individuals. People particularly at risk include the elderly, mentally disabled and those under the influence of drugs or alcohol. In the event that a request to cease mailing raffle packs is received from a vulnerable person’s carer, we will remove their details from our mailing database immediately. Terms and Conditions The Grand Summer Draw will take place on the first Thursday after 1st July and the Grand Christmas Draw will take place on the last Thursday before Christmas Eve. We will keep a record of all tickets that have been distributed. Dorset and Somerset Air Ambulance reserves the right without notice or reason to cancel or refuse entry to the Raffle. Dorset and Somerset Air Ambulance decision on all matters affecting the draw is final and legally binding. No correspondence regarding the results of the draw will be entered into. Complaints will be handled in line with complaints procedure found within Dorset and Somerset Air Ambulance Weekly Lottery Draw Policies. This is available online at www.dsairambulance.org.uk. All draws are conducted at the Charity’s premises in plain sight of staff. Draws are conducted at random using either a random number generator or using a blind draw. Winners will be notified by telephone where a telephone number is available. Winners’ results are published on our website and information is also included in letters sent out to players. Winners’ information is also available on request. The cost of each ticket and entry is £1. Only tickets where the fee has been paid before the commencement of the raffle will be eligible and have equal chance to win a prize. There are no alternatives to the cash prizes and no interest is payable. Payment of prizes will be made by BACS transfer within 21 days. Tickets may not be sold in the street. There is a restriction in place on the number of ticket books or lottery numbers that can be allocated to an individual. The maximum is 20 lottery books per person. Dorset and Somerset Air Ambulance accepts no liability for loss, theft or delay due to post or for any interest for late items. Dorset and Somerset Air Ambulance is not liable for any late bank payments. Dorset and Somerset Air Ambulance staff and their families are excluded from playing the Raffle. No detail on the ticket may be changed in any way once it has been submitted except for change of address. The Dorset and Somerset Air Ambulance Raffle is open to residents of England, Wales and Scotland. No entrants are allowed from Northern Ireland, the Channel Islands, or the Isle of Man. The Dorset and Somerset Air Ambulance Raffle is subject to the laws of England and Wales. Dorset and Somerset Air Ambulance is licensed by the Gambling Commission (000-004838-N-100338-013), and this raffle is run under the rules laid down by the Gambling Act 2005 (www.gamblingcommission.gov.uk). Promoter and Responsible person: Caroline Guy Unit 3 Brook Road Industrial Estate Wimborne Dorset BH21 2BH Registered Charity No. 1078685 Our Commitment towards Responsible Gambling The Charity is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. Keeping Your Gambling Under Control Most people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your gambling under control by: Remembering that you are taking part for fun and not as a means of investing your money; Setting strict limits on how much time and money you're going to spend, before playing; Quitting while you're ahead; Only gambling with money that you can afford to lose; Not spending more money on gambling in the hope that you will win back any money that you've already lost; Keeping up other interests and hobbies and not letting gambling take over your life; Not gambling to escape from stress or boredom. How to Identify That Gambling Is Becoming a Problem For some people however, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life, and then asking yourself the following questions may help you assess if gambling is becoming a problem: Have others ever criticised your gambling? Have you lied to cover up the amount you have gambled or the time you have spent doing it? Do arguments, frustrations or disappointments make you want to gamble? Do you gamble alone for long periods? Do you stay away from work or college to gamble? Do you gamble to escape from a boring or unhappy life? Are you reluctant to spend 'gambling money' on anything else? Have you lost interest in your family, friends or pastimes due to gambling? After losing, do you feel you must try to win back your losses as soon as possible? When gambling and you run out of money, do you feel lost, in despair and need to gamble again as soon as possible? Do you gamble until your last penny is gone? Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts? Do you feel depressed or even suicidal because of your gambling? If 'yes' is the answer to some of these questions, then it is likely that a gambling problem exists. You may also wish to consider whether a friend or relative might have a gambling problem? How to Get More Information and Help About Problem Gambling The Dorset and Somerset Air Ambulance Raffle is intended to be a fun way to support the Dorset and Somerset Air Ambulance and the vital work we do. If you feel you have a problem with gambling you should contact Gamble Aware for friendly and helpful advice from trained counsellors, call Gamble Aware to Speak to an advisor on Freephone 0808 8020 133. The helpline operates between 8am and midnight, 7 days a week, 365 days a year – and calls outside of these hours will be taken by a recorded message service. Sometimes just telling someone about your problem can be a relief - and it is the first step towards dealing with your problem. You can also visit the Gamble Aware website at www.gamcare.org.uk, for more information and advice. The Charity Self Exclusion Form Self-exclusion procedures should require individuals to take positive action to self-exclude. This can be a signature on a self-exclusion form which is available HERE or from The Charity on request. Complaint and Dispute Procedures For our complaint and dispute procedures, please view our Complaints Policy HERE.