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    • Patient and Family Liaison
    1. What We Do
    2. Patient and Family Liaison

    Patient and Family Liaison

    Year on year Dorset and Somerset Air Ambulance contributes to the life journeys of thousands of patients. Many of these are so severely injured or ill that they do not recall the events after their incident. As a result of their injuries or illness, some also endure enormous physical and mental challenges and at times they do not feel that they have sufficient information about their care or access to help. Sadly, we also attend incidents in which patients do not survive and their remaining families often have important questions about the care that was provided to their loved one in the pre-hospital environment.

    In the latter part of 2018, we appointed two very experienced intensive care nurses (Kirsty Caswell and Jo Petheram) to work part-time as patient and family liaison nurses for DSAA. One nurse focuses on the north of our operating area and one to the south. These appointments were the first of their kind in the south west region.

    Their aims are to build and enhance relationships with the respective hospitals, provide support to patients who have been treated by our critical care team to help make sense of their life experiences, answer patients’ questions about their pre-hospital care, provide links with patient support services and other charities that are aligned with the patient’s conditions and encourage peer support links with other similarly injured patients.

    Can we help?

    If you or a loved one has needed the help of Dorset and Somerset Air Ambulance and you wish to contact our Patient and Family Liaison Service, please email: [email protected]   

    Published: 11th August, 2020

    Author: Lara Battersby

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      About us. Dorset and Somerset Air Ambulance is a registered charity, established to provide relief from sickness and injury for the people of Dorset and Somerset, by the provision of an air ambulance service, with an air and road-delivered critical care capability.We receive no direct funding from the Government or the National Lottery and rely on the generosity of the public for support. Our operational costs are over £4 million a year and the approximate cost per mission is £3,000.

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    Dorset and Somerset Air Ambulance is a company limited by guarantee registered in England and Wales under number 3893356 and registered as a Charity number 1078685

    Registered Office: DSAA, Landacre House, Castle Road, Chelston Business Park, Wellington, Somerset, TA21 9JQ.
    Telephone Number: 01823 669604