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    1. FAQs

    FAQs - Your Automated External Defibrillator (AED) questions answered

    How does purchasing our defibrillator package work?

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    Purchasing our defibrillator package is an easy way for businesses, organisations or community groups to ensure access to an essential piece of life saving equipment.

    Firstly, your group can get in contact with us to place an order. You may already have the funds, or we can help you with fundraising within your organisation or community. DSAA will then purchase the AED package. The device will remain the property of the charity. DSAA will grant you a perpetual licence to have the device and to use it for as long as you want it. This ensures the device is maintained and ready in case it’s ever needed in an emergency.

    After your unit has been delivered, you will need to coordinate the installation independently. Once this is complete it is essential that you advise DSAA so that we can register your device on The Circuit.

    Published: 9th December, 2024

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    How does installation work?

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    The installation of the unit is the responsibility of the host organisation to coordinate. We have an installation guide we can share with you; this provides all the information your electrician may need.

    Our full defibrillator package comes with a branded, unlocked, polycarbonate cabinet with temperature gauge. We strongly suggest this is installed by a qualified NICEIC registered electrician. The defibrillator itself operates through batteries; however, the cabinet needs to be connected to the electrics via a 3-amp fuse spur. This provides heat in cold weather to protect the device by preventing freezing and condensation.

    Published: 9th December, 2024

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    What is The Circuit?

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    The Circuit is an online database collating the location of all registered defibrillators in the UK. Once a unit is registered on this database it is visible to NHS ambulance services and ready to be used in an emergency. Without this, many defibrillators are left unused because emergency services do not know where they are or how to access them. For this reason, it is essential that once your defibrillator has been installed, Dorset and Somerset Air Ambulance are advised so we can then add it to The Circuit and ensure the device is rescue ready.

    Published: 9th December, 2024

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    What is the role of the Guardian?

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    It’s a simple job, but very important. The Host’s nominated Guardian will receive a request to set up an account with The Circuit. Once created, the Guardian must respond to The Circuit’s maintenance requests, which will ensure the AED remains rescue-ready for 999 calls. We recommend checks are conducted every two weeks and reported to The Circuit through the online portal they will gain access to, once registered by DSAA.

    Published: 9th December, 2024

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    Why are our defibrillators supplied unlocked?

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    We have designed our package to be compliant with the latest evidence and best practice statements. RCUK (Resuscitation Council UK) have recently updated their consensus statement on public AEDs which state that these should be unlocked Following a cardiac arrest, the priority is to apply an AED to the patient with the absolute minimum delay. Only unlocked cabinets allow for this.

    This position is endorsed by the Association of Ambulance Chief Executives (AACE) and NHS England.

    Published: 9th December, 2024

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    What happens in the event of theft and/ or damage?

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    Theft and vandalism of AEDs is rare - whilst DSAA insurance doesn’t cover theft, your own insurance may, and we offer help with replacement fundraising including press releases and media and a fundraising page to help support this.

    Published: 9th December, 2024

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    What insurance is provided?

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    DSAA will insure the asset against public liability claims. Whilst DSAA insurance doesn’t cover theft, your own insurance may, and we offer help with replacement fundraising including press releases and media and a fundraising page to help support this.

    Published: 9th December, 2024

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    How do I use the defibrillator?

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    The defibrillator is designed to be easy to use in an emergency. It will automatically analyse the patient's condition and deliver shocks if needed. The device will provide clear voice instructions and visual prompts to guide you through the process step by step.

    If you’d like to learn more about using a defibrillator and performing CPR, we offer Life Support CPR and Defibrillator Awareness Sessions through DSAA. These sessions include hands-on practice and helpful resources.

    Published: 9th December, 2024

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    What are the ongoing costs?

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    There are ongoing costs associated with keeping the device ‘rescue ready.’ There is a £100 minimum annual fundraising target towards the cost of battery and pad replacements. This amount will provide up to two replacement pads per year and batteries will be changed after five years. During the device’s seven-year lifespan, the £100 annual fee may not cover all pad replacements and DSAA will invoice for any shortfall in funds.

    Published: 9th December, 2024

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    Dorset and Somerset Air Ambulance HQ
    Landacre House, Castle Road, Chelston Business Park
    Wellington, Somerset, TA21 9JQ

    • T: 01823 669604
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    Dorset and Somerset Air Ambulance is a company limited by guarantee registered in England and Wales under number 3893356 and registered as a Charity number 1078685

    Registered Office: DSAA, Landacre House, Castle Road, Chelston Business Park, Wellington, Somerset, TA21 9JQ.

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